Customer Experience Strategy 2025-2029

Customer Experience Survey – Your Voice Matters!

Loddon Shire Council (Council) are committed to creating an exceptional experience for every member of our community. Council understands that the key to providing value and meeting the community's needs is by continuously improving how we engage and support the community through active collaboration, transparent communication, and adapting to evolving needs and feedback.

To help us better understand your preferences, identify areas for improvement, and create an overall better experience, Council are in the process of developing a Customer Experience Strategy (Strategy). As part of this, Council have designed a survey to gather your feedback.

We invite you to take a few moments to share your thoughts with us — The insights and feedback from the survey will be incorporated into the development of the Customer Experience Strategy and Charter 2025-2029