Customer Experience Strategy 2025-2029

We’re seeking your feedback on the Draft Customer Experience Strategy 2025–2029

After gaining insights through the recent community engagement period, Loddon Shire Council (Council) have developed a draft Customer Experience Strategy 2025–2029 and we are now seeking community feedback on the draft. The document is on public display from Monday 28 July to Monday 11 August

Council are committed to creating an exceptional experience for every member of our community. Council understands that the key to providing value and meeting the community's needs is by continuously improving how we engage and support the community through active collaboration, transparent communication, and adapting to evolving needs and feedback.

Feedback can be provided via the following methods

In writing and mailed to PO Box 21, Wedderburn 3518

Via email to loddon@loddon.vic.gov.au

Via Feedback Submission - link below

This consultation period closes 5pm Monday 11 August 2025.